Vacation Rental Policies and Procedures

Vacation Rental Property Booking Procedure


All vacation rentals may be booked by calling Francesca Parkinson, Ermine Lovell Real Estate at 508-548-0703 or using our online contact form. Our Online Calendars for all properties are up to date. Once owners are contacted and all dates are confirmed we will mail you a copy of your Rental Agreement & Addendum for your signature.

 

 

How to Book

All vacation rentals may be booked by calling Ermine Lovell Real Estate at 508-548-0703 or using our online contact form. Our Online Calendars for all properties are up to date. Once owners are contacted and all dates are confirmed we will mail you a copy of your Rental Agreement & Addendum for your signature.

 

  • Payments

Personal checks, company checks, bank checks, cashier checks, money orders or wire transfers are accepted (cost $20.00).

A 50% rent deposit along with a $75.00 non-refundable processing fee and cleaning fee is due (14) days from the date of lease. Final payments and security deposits are due in the office 45 days prior to check-in. Any bookings made within 45 days of check-in date, all payments are due up front.

  PAYMENTS MAILED TO:  ERMINE LOVELL RE, INC. 881 PALMER AVE, FALMOUTH MA 02540.

 

  •  Security Deposits

The release of your security deposit will be subject to inspection of the property for damages and cleanliness by the owner or a representative and may be held up to 30 days, but no longer than  sixty (60) days following your departure date. The security deposit may be used for repairs to the property, extraordinary cleaning, cable charges and long distance phone charges caused by tenant (unless included on lease).

 

  • Cleaning Fee

Each property has a cleaning fee that pays for a professional cleaning upon departure. The amount differs for each rental; please refer to your lease for the exact amount, and who to make the payment out to.

 

  •  Cancellation

After a rental agreement is signed, and any payment(s) due are received by our office, requests for cancellation for ANY REASON are NOT REFUNDED unless we are able to re-rent the property with owner’s permission for the same week stated on the lease. Every effort will be made to re-rent the property, but we cannot guarantee success. If you cancel after sending the initial deposit, but before making the final payment, the full amount of the Rental Agreement remains due payable unless the week is re-rented. If we are able to re-book your week(s), a full refund of payment is sent when that new booking is paid in full.

 

  • Check-In

Tenants may check in between 2:00 and 4:00pm on the date of occupancy. Keys are picked up at our office located at 881 Palmer Avenue, Falmouth MA (the right side of the building of Dana’s Kitchen).  You will be mailed/ or emailed directions to our office prior to arrival.

If you are checking in late, please call our office so that we may provide you with late check-in procedures.

 Any damages or conditions found in your rental should be reported IMMEDIATELY to Ermine Lovell RE, Inc. within one (1) hour at 508-548-0703. There is a phone number in your welcome packet if any emergencies arise during your stay.

Any immediate assistance needed, an emergency number is provided in your welcome packet.

 

  • Check-Out

Tenants must check out by 10:00am on the departure date, as stated on the lease. Please refer to your lease. KEYS MUST BE DROPPED OFF TO THE RENTAL OFFICE UPON DEPARTURE

 

  • Keys

If property keys are lost, stolen, left at the rental property, or not returned to the rental office you will be charged a $25.00 key replacement fee (this will be deducted from your security deposit).  Please be courteous, and return your keys to our office for the next rental guest.

 

  •  Occupancy

Occupancy (including small children, infants and overnight visitors) is not to exceed the number on the Rental Agreement. If more than the maximum number is found to be occupying the leased property, the Rental may be immediately terminated without refund and the security deposit forfeited.  

 

  •  Linens

Please refer to the property description for detailed information regarding Linens and bed sizes, or call our office.  ALL OWNERS supply mattress & pillow covers, blankets and pillows.

 

  •   Pets

Sorry, pets are not allowed unless specifically noted in description. Kennels are available locally. Guests are subject to eviction without refund and loss of security deposit if pets are found on premises.

 

  •   Smoking

NO SMOKING in any property. Any guest found smoking is subject to immediate eviction and loss of security deposit.

 

  •   Cleaning

The tenant agrees to leave the premises clean and neat, free of all food in refrigerator and appliances, and ready for immediate occupancy by a subsequent tenant.  Remember to leave furniture & beds as found.

Trash must be removed upon departure and put in containers provided by owners. Trash days are posted in the property.

 On departure the premises will be neat, free of all food, trash, and broom swept. A cleaner will arrive after your departure for the next occupants. No extraordinary cleaning should be left as there is a short window of time before the next arrival.

 

  • Pre-Booking Your Rental

If you are interested in “Pre-Booking” your vacation rental for the next summer, please make sure you inform an agent when you return your keys. Please give your name, the rental property address, and the weeks you would be interested in. This way, we can put a potential “Reserve” for you on that time period until we confirm the availability with the owner of the property.

YOUR VACATION IS IMPORTANT AND OUR GOAL IS TO MAKE YOUR VISIT THE MOST ENJOYABLE AND CAREFREE AS POSSIBLE.

You are most special to us and Thank you for your business!