Vacation Rental Policies and Procedures

Vacation Rental Property Booking Procedure


All vacation rentals may be booked by calling Francesca Parkinson, Ermine Lovell Real Estate at 508-548-0703 or using our online contact form.  Once owners are contacted and all dates are confirmed we will mail/email you a copy of your Rental Agreement & Addendum for your signature. 

Vacation Rental properties are 7 night minimum unless specified in the property listing. You must be 25 years old or older to reserve a vacation rental. Property reservations run from Saturday to Saturday unless otherwise specified in the listing

  • Payments - 50% of the rental fee along with a $75.00 non-refundable processing fee and cleaning fee are due (14) days from the date of lease. Final payments and security deposits are due in the office 45 days prior to check-in. Any bookings made within 45 days of the check-in date are due in full. Any bookings made within 10 days of the check in date must be paid with cashiers checks. E-Checks, Personal checks, company checks, bank checks, cashier checks, money orders or wire transfers are accepted (cost $20.00).

            ALL PAYMENTS MADE PAYABLE AND MAIL TO:  ERMINE LOVELL RE, INC. 881 PALMER AVE, FALMOUTH MA 02540.

  •  Damage Protection/ In Lieu of a Security Deposit- As a part of your stay, you may be required to purchase the Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Ermine Lovell Real Estate Inc. any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Ermine Lovell Real Estate Inc at 508-548-0703 or info@FrancescaParkinson.com directly if you do not wish to participate in this assignment.
  • Cleaning Fee -Each property has a cleaning fee that pays for a professional cleaning upon departure. The amount differs for each rental; please refer to your lease for the exact amount.
  •  Cancellation-After a rental agreement is signed, and any payment(s) due are received by our office, requests for cancellation for ANY REASON are NOT REFUNDED unless we are able to re-rent the property with owner’s permission for the same week stated on the lease. Every effort will be made to re-rent the property, but we cannot guarantee success. If you cancel after sending the initial deposit, but before making the final payment, the full amount of the Rental Agreement remains due payable unless the week is re-rented. If we are able to re-book your week(s), a full refund of payment is sent when that new booking is paid in full.
  • Check-In-Tenants may check in between 2:00 and 4:00pm on the date of occupancy (please see your rental lease for specific time) Keys are picked up at our office located at 881 Palmer Avenue, Falmouth MA (the right side of the building of Dana’s Kitchen).  You will be mailed/ or emailed directions to our office prior to arrival.
  • If you are checking in late, please call our office so that we may provide you with late check-in procedures.
  •  Any damages or conditions found in your rental should be reported IMMEDIATELY to Ermine Lovell RE, Inc. within one (1) hour at 508-548-0703. There is a phone number in your welcome packet if any emergencies arise during your stay.

Any immediate assistance needed, an emergency number is provided in your welcome packet.

  • Check-Out -Tenants must check out by 10:00am on the departure date, as stated on the lease. Please refer to your lease. KEYS MUST BE DROPPED OFF TO THE RENTAL OFFICE UPON DEPARTURE
  • Keys-If property keys are lost, stolen, left at the rental property, or not returned to the rental office you will be charged a $25.00 key replacement fee (this will be deducted from your security deposit).  Please be courteous, and return your keys to our office for the next rental guest.
  •  Occupancy-Occupancy (including small children, infants and overnight visitors) is not to exceed the number on the Rental Agreement. If more than the maximum number is found to be occupying the leased property, the Rental may be immediately terminated without refund and the security deposit forfeited.  
  •  Linens-Please refer to the property description for detailed information regarding Linens and bed sizes, or call our office.  ALL OWNERS supply mattress & pillow covers, blankets and pillows.
  •   Pets-Sorry, pets are not allowed unless specifically noted in description. Kennels are available locally. Guests are subject to eviction without refund and loss of security deposit if pets are found on premises.
  •   Smoking-NO SMOKING in any property. Any guest found smoking is subject to immediate eviction and loss of security deposit.
  •   Cleaning-The tenant agrees to leave the premises clean and neat, free of all food in refrigerator and appliances, and ready for immediate occupancy by a subsequent tenant.  Remember to leave furniture & beds as found.

Unless specified in the lease that trash removal is included with your rental- Trash MUST be removed upon departure and put in containers provided by owners. Trash days are posted in the property. A dumpster is provided in our office parking lot for tenant use, if trash needs to be disposed of during your stay. 

 On departure the premises will be neat, free of all food, trash, and broom swept. A cleaner will arrive after your departure for the next occupants. No extraordinary cleaning should be left as there is a short window of time before the next arrival.

  • Pre-Booking Your Rental

If you are interested in “Pre-Booking” your vacation rental for the next summer, please make sure you inform an agent when you return your keys. Please give your name, the rental property address, and the weeks you would be interested in. This way, we can put a potential “Reserve” for you on that time period until we confirm the availability with the owner of the property.

YOUR VACATION IS IMPORTANT AND OUR GOAL IS TO MAKE YOUR VISIT THE MOST ENJOYABLE AND CAREFREE AS POSSIBLE.

Thank you for your business!